Customer Experience (CX) creates a
sustainable differentiation.
Your competitors can imitate your products or services, even compete on price, but they cannot imitate your experience.
Best of all, the experience you create is sustainable because it builds on the way your customers buy. We’ll show you how to become the preferred show of your customers by integrating with their natural purchase behaviors rather than attempting to change their behavior.
Customer Experience is NOT Customer Service.
| Customer Experience is | Customer Service is |
|---|---|
| A company mindset | A department among many departments |
| Meeting/beating customer expectations |
Simply responding to complaints |
| Making life easier for your customers every step of their purchase journey |
Something that happens after the customer “leaves” |
So, is CX for you? Are any of these true for
your organization?
- A frustration with employee engagement and productivity
- Decisions often bottleneck at the managerial level.
- Customers sometimes reduce the amount of business they do with you or just fade away completely.
- Business is most often won by offering a lower price than your competition.
- The only way to increase business is to increase staff.
- Your sales team cannot close enough sales or spend too much time chasing bad leads.
- You struggle to consistently attract and hire good employees.
We can show you how growing companies are currently reducing or eliminating all of these common issues with simple solutions that create an customer focused organization.
Still not sure? Take this survey to find out.
VIDEO: Customer Experience
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Testimonials
One of the things that has been a resounding AHA! moment is that it’s created this sense of awareness, of self-awareness, for all of us that I know is one of the goals of the entire program.
Jonathan Alt
The ability to pick and choose what’s right for your company was very good because I don’t like canned solutions.
Barry Dreyfus, Jr.
Of course, we had our doubts, but they proved us wrong. 360 delivers every year for the last three years. We have conducted thousands of days of training. They believe in the program, they care about the participants, they go the extra mile. Also the trainings are taught in Spanish.
Raul Santa
Many of our retailers have benefitted from the marketing processes they implemented.
Karen Brown
A lot of times companies want to take one event, or one series of meetings and boom, it’s going to fix everything but it’s more of a process. You have to make it part of a program. I’m a CFO so I could cut this from our budget but you really have to make it part of a long term program.
Joshua Guttau
Our participants, they love it. They truly enjoy their workshops and feel they’re beneficial to any body.
Liliana Trevino
I was stunned at the quality of the materials. The stuff was leading edge, very well-produced and very high caliber.
William Trotter
They were truly the first people to really “get” what we were talking about. In that very first interview, we were able to start working toward what we actually might do and how it might work.
Dianne Seeman
The assessments have been extremely beneficial to me. Because in order to manage people to the point they can be the most successful, you have to understand that person. It’s not about understanding that person between 8 and 5, it’s about understanding who that person is, what moves them, what motivates them to the greatest level of success.
Cheryl Ayers
“Our interview process, we managed to change it based off things they showed us. The improvements have been good. We’re seeing it with the new employees coming in, we’re building a better team, we’re interacting with them more.”
Arturo Mejia, Jr.
