In today’s hyper-competitive marketplace, technology delivered to your customers’ hands–through smartphones and mobile apps–creates the remarkable customer experience your competitors cannot imitate.
Don’t mistake mobile apps for mobile websites. Your customer’s may only require a mobile website to get the information they need. Read more about mobile websites here.
We can help you enhance customer experience through mobile workforce management solutions integrating location-based services, proof of service, signature capture, and photo capabilities. You can optimize deliveries or pick-ups, understand your employees’ progress through the purchase process or instantly answer customer questions.
Optimize service delivery. Gain real-time visibility of your mobile workforce using a mobile app and the GPS-equipped smartphones so you can more accurately communicate delivery times.
Improve customer service. Your company can use a mobile app to proactively communicate with customers. Location-based services also help you know when employees reach job sites. After all, the main reason you use a mobile workforce is to provide better customer experience, leverage technology to improve the communication.
Provide proof of service. Know immediately when work has been completed and even capture evidence of the work completed for those times customers ask questions about exact locations or dates of service. You can even capture customer approval signatures at the time of completion or delivery and even collect payment.
Contact us for a free assessment to determine which mobile solution would work best for your customers.