Monthly Archives: March 2014

Leadership Lessons Born From Madness

March 25, 2014 by in category Uncategorized

In my career, I’ve had the opportunity to work with many professional athletes–football, basketball, baseball, even auto racing. I’ve liked working with most of them, but the ones I’ve admired were the ones who maintain the fire. They don’t allow themselves to be burdened by the politics or economics of a sport they love. They just get […]

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So…why have you not adopted a Customer Experience culture?

March 24, 2014 by in category CX, Employee Engagement, Leadership

In 2011, Ecoconsultancy’s Multichannel Customer Experience Report discovered that only 20% of companies have worked to design a customer experience. Visionary business leaders might have seen this as an opportunity to surge ahead of their competitors. But three years later, not much has changed. Probably based on the four reasons your competitors have not taken action. So […]

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