Category: Leadership

The Ultimate Cheat Sheet on the 5 Roles of Leadership.

April 3, 2015 by in category Leadership

There is a formula for success. I’ve seen it work for small, independently owned companies as well as Fortune 500 companies. Here’s what it looks like: Focus on the Customer It starts with an extreme customer focus. You should have a complete understanding of your customers, why they buy your product, the steps they go […]

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Mastermind Groups and World Domination…Mwhahaha!

October 22, 2014 by in category Employee Engagement, Leadership

When you hear “Mastermind Group” you may immediately imagine monocle-adorned supervillians sitting around a dimly lit conference room table practicing their bored monologues or maniacal laughter while caressing their pet tabby. Well, leave your laser at home. World domination aside, Mastermind Groups are created by a group of ambitious like-minded people who love to learn […]

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Why Leaders Must Be Strong AND Gentle

August 21, 2014 by in category Leadership

Back when I started my career (insert Dark Ages joke here), we were always taught that leaders were “strong,” not just in business but in society overall¬—family, religion, politics. However, as I moved through my career, I was fortunate to work with many of what I would consider great leaders (and just as many awful […]

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Leadership must be earned. But first, it must be taught.

June 10, 2014 by in category Leadership

During one of our recent webinars, one of our attendees posed this question: “How do you handle those in management positions who push down future leaders because of their own personal agenda to be promoted?” Great question. We’d all love to think this type of manager only exists in Hollywood movies, but sadly it’s probably […]

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Trust is a competitive advantage that’s hard to imitate

May 27, 2014 by in category Employee Engagement, Leadership

Several years ago, I was working late on a project. The company I worked for was closing in on a ten million dollar account and I was in charge of the RFP. The company conference room table was straight out of an episode of Hoarders, stacks of documents balanced precariously across its top. Sometime late […]

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So…why have you not adopted a Customer Experience culture?

March 24, 2014 by in category CX, Employee Engagement, Leadership

In 2011, Ecoconsultancy’s Multichannel Customer Experience Report discovered that only 20% of companies have worked to design a customer experience. Visionary business leaders might have seen this as an opportunity to surge ahead of their competitors. But three years later, not much has changed. Probably based on the four reasons your competitors have not taken action. So […]

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Your success depends on your customers, not your product.

January 8, 2014 by in category CX, Leadership

A few years ago, I realized there is a certain type of client I truly enjoy working with – insightful leaders. Like a rock and roll star thanking their fans at the end of every show, insightful leaders intuitively understand success is a result of your customer, not your product or service. Insight is defined […]

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