Raise your hand if you execute an annual employee engagement survey. Many of you do. We do them for our clients. After all, these types of surveys provide lots of information about your employee engagement. But is it the right information? The analysis available for your employee “engagement scores” can make a Cheesecake Factory menu […]
The Brave New World Of Employee Engagement: The surprising reasons employee engagement may not be working. Employee engagement is often seen as the holy grail of organizational enlightenment. No surprise there. After all, the studies you see publicized paint a grim picture. Take Gallup’s State of the American Workplace study, that points out only 30% of […]
I’m a blue slope skier. I’m not a bad skier, I just prefer taking my time and soaking in the scenery over shrieking like a chimpanzee on fire as I create a yard sale of ski gear strewn down the slope. Once, while skiing with a good friend (who remains a good friend, even after […]
When you hear the name Nordstrom’s, what comes to mind? Shoes. Clothing. Quality. Yes, but chances are your first thought was great customer service, right? Many of us have heard the Nordstrom’s legends of extreme customer experience. The first one I ever heard was about a man who went into the Nordstrom in Anchorage, Alaska, […]
We believe building a Customer Experience focused organization involves four stages: 1) Culture. 2) Understanding. 3) Design. 4) Training. Every customer experience is individual. For example, on most airline flights, the customer experience for a first-class passenger will differ from those in coach. Two customers in coach may have very different experiences on the same […]
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The CX stands for Customer Experience. Helicx provides a toolbox of processes (assessments, benchmarking and workshops) to enable companies and organizations to create systems that attract and retain the best customers and the best employees. Some of our customers utilize one or two of these processes. Many utilize our full 360° analysis. By implementing these processes, you can create a differentiation your competitors cannot imitate. Try us out. For example, to see if we’re right for your organization, answer these few questions, try a sample of our talent assessments or determine how entrepreneurial your employees are.
We're proud to support Connections To Success, an organization that has a proven model to help break the cycle of poverty. See this organization's social and economic ROI here. You can actually support this amazing organization while gaining tax credits for your company! To learn how you can help break the cycle of poverty through your financial support or your time, contact Helicx or Connections To Success directly.