Daily Archives: April 14, 2014

Employees like Joel can give you quite a reputation.

April 14, 2014 by in category CX, Employee Engagement

When you hear the name Nordstrom’s, what comes to mind? Shoes. Clothing. Quality. Yes, but chances are your first thought was great customer service, right? Many of us have heard the Nordstrom’s legends of extreme customer experience. The first one I ever heard was about a man who went into the Nordstrom in Anchorage, Alaska, […]

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