Daily Archives: May 17, 2014

Why Your Customer Experience Efforts May Be Stalled: Employee Experience.

May 17, 2014 by in category CX, Employee Engagement

Employee engagement is often seen as the holy grail of organizational enlightenment. No surprise there. After all, the studies you see publicized paint a grim picture. Take Gallup’s State of the American Workplace study, that points out only 30% of employees are engaged, while 52% are disengaged and 18% are actively disengaged (meaning they’ve taken action like looking for […]

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