Monthly Archives: August 2014

Why Leaders Must Be Strong AND Gentle

August 21, 2014 by in category Leadership

Back when I started my career (insert Dark Ages joke here), we were always taught that leaders were “strong,” not just in business but in society overall¬—family, religion, politics. However, as I moved through my career, I was fortunate to work with many of what I would consider great leaders (and just as many awful […]

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5 customer experience mistakes
entrepreneurs can avoid.

August 21, 2014 by in category CX

Man, I love entrepreneurs. There is no group more fun to hang out with. As a member of Entrepreneur’s Organization, I hang out with entrepreneurs regularly. Every one of them is full of passion, energy and contagious excitement. For most, their drive is the uncompromising belief that the old way of doing things must be […]

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