Monthly Archives: May 2014

Trust is a competitive advantage that’s hard to imitate

May 27, 2014 by in category Employee Engagement, Leadership

Several years ago, I was working late on a project. The company I worked for was closing in on a ten million dollar account and I was in charge of the RFP. The company conference room table was straight out of an episode of Hoarders, stacks of documents balanced precariously across its top. Sometime late […]

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Brave New World of Employee Engagement Pt. 4

May 19, 2014 by in category Employee Engagement

Enough with the rules! Creating a framework for engagement. In this series of blogs, we’ve talked about how the information age has changed how we should approach employee engagement, the keys to engagement in this new environment, and the individual actions leaders should consider when engaging employees. Today, learn how your individual actions can create a culture of employee engagement. […]

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Why Your Customer Experience Efforts May Be Stalled: Employee Experience.

May 17, 2014 by in category CX, Employee Engagement

Employee engagement is often seen as the holy grail of organizational enlightenment. No surprise there. After all, the studies you see publicized paint a grim picture. Take Gallup’s State of the American Workplace study, that points out only 30% of employees are engaged, while 52% are disengaged and 18% are actively disengaged (meaning they’ve taken action like looking for […]

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Brave New World of Employee Engagement Pt. 3

May 8, 2014 by in category Employee Engagement

A tale of two companies. I used to work for an ad agency filled with employees who genuinely enjoyed coming to work. I jumped into work, immediately traveling. So several weeks went by before I had a chance to have my Meet The Founder meeting. (The founder of the company prided himself in not only […]

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Accelerate Sales & Lead Generation Through Customer Experience.

May 6, 2014 by in category CX, Sales

The other day, I found myself trying to convince my daughter to knock out her PE credits in summer school so she has room in her schedule for other “cool” classes during the school year. (Yes, I used the word “cool” and received the same exaggerated eye roll many of you are probably doing as […]

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