Brave New World of Employee Engagement Pt. 4
May 19, 2014 by Jeff Morris in category Employee EngagementEnough with the rules! Creating a framework for engagement. In this series of blogs, we’ve talked about how the information age has changed how we should approach employee engagement, the keys to engagement in this new environment, and the individual actions leaders should consider when engaging employees. Today, learn how your individual actions can create a culture of employee engagement. […]
0 0 Read moreWhy Your Customer Experience Efforts May Be Stalled: Employee Experience.
May 17, 2014 by Jeff Morris in category CX, Employee EngagementEmployee engagement is often seen as the holy grail of organizational enlightenment. No surprise there. After all, the studies you see publicized paint a grim picture. Take Gallup’s State of the American Workplace study, that points out only 30% of employees are engaged, while 52% are disengaged and 18% are actively disengaged (meaning they’ve taken action like looking for […]
0 0 Read moreBrave New World of Employee Engagement Pt. 3
May 8, 2014 by Jeff Morris in category Employee EngagementA tale of two companies. I used to work for an ad agency filled with employees who genuinely enjoyed coming to work. I jumped into work, immediately traveling. So several weeks went by before I had a chance to have my Meet The Founder meeting. (The founder of the company prided himself in not only […]
0 0 Read moreAccelerate Sales & Lead Generation Through Customer Experience.
May 6, 2014 by Jeff Morris in category CX, SalesThe other day, I found myself trying to convince my daughter to knock out her PE credits in summer school so she has room in her schedule for other “cool” classes during the school year. (Yes, I used the word “cool” and received the same exaggerated eye roll many of you are probably doing as […]
0 0 Read moreNew World of Employee Engagement Pt. 2
April 29, 2014 by Jeff Morris in category Employee EngagementRaise your hand if you execute an annual employee engagement survey. Many of you do. We do them for our clients. After all, these types of surveys provide lots of information about your employee engagement. But is it the right information? The analysis available for your employee “engagement scores” can make a Cheesecake Factory menu […]
0 0 Read moreNew World of Employee Engagement Pt. 1
April 22, 2014 by Jeff Morris in category Employee EngagementThe Brave New World Of Employee Engagement: The surprising reasons employee engagement may not be working. Employee engagement is often seen as the holy grail of organizational enlightenment. No surprise there. After all, the studies you see publicized paint a grim picture. Take Gallup’s State of the American Workplace study, that points out only 30% of […]
0 0 Read moreAvoid These Customer Experience Shortcuts
April 22, 2014 by Jeff Morris in category CXI’m a blue slope skier. I’m not a bad skier, I just prefer taking my time and soaking in the scenery over shrieking like a chimpanzee on fire as I create a yard sale of ski gear strewn down the slope. Once, while skiing with a good friend (who remains a good friend, even after […]
0 0 Read moreEmployees like Joel can give you quite a reputation.
April 14, 2014 by Jeff Morris in category CX, Employee EngagementWhen you hear the name Nordstrom’s, what comes to mind? Shoes. Clothing. Quality. Yes, but chances are your first thought was great customer service, right? Many of us have heard the Nordstrom’s legends of extreme customer experience. The first one I ever heard was about a man who went into the Nordstrom in Anchorage, Alaska, […]
0 0 Read moreFive Customer Experience Strategies You Can Implement Now.
April 7, 2014 by Jeff Morris in category CXWe believe building a Customer Experience focused organization involves four stages: 1) Culture. 2) Understanding. 3) Design. 4) Training. Every customer experience is individual. For example, on most airline flights, the customer experience for a first-class passenger will differ from those in coach. Two customers in coach may have very different experiences on the same […]
0 0 Read moreLeadership Lessons Born From Madness
March 25, 2014 by Jeff Morris in category UncategorizedIn my career, I’ve had the opportunity to work with many professional athletes–football, basketball, baseball, even auto racing. I’ve liked working with most of them, but the ones I’ve admired were the ones who maintain the fire. They don’t allow themselves to be burdened by the politics or economics of a sport they love. They just get […]
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