In 2011, Ecoconsultancy’s Multichannel Customer Experience Report discovered that only 20% of companies have worked to design a customer experience. Visionary business leaders might have seen this as an opportunity to surge ahead of their competitors. But three years later, not much has changed. Probably based on the four reasons your competitors have not taken action. So […]
A few years ago, I realized there is a certain type of client I truly enjoy working with – insightful leaders. Like a rock and roll star thanking their fans at the end of every show, insightful leaders intuitively understand success is a result of your customer, not your product or service. Insight is defined […]
The Customer Experience movement is here to stay. Many of today’s strongest brands were built almost entirely on Customer Experience. Starbucks, Zappos, Amazon, Southwest Airlines, to name a few. As this movement spreads, large companies are creating experience managers and experience committees. In 2012, Oracle president, Mark Hurd, analyzed the customer experience revolution. In his article, Hurd’s […]
ST. LOUIS • KANSAS CITY • TUCSON
The CX stands for Customer Experience. Helicx provides a toolbox of processes (assessments, benchmarking and workshops) to enable companies and organizations to create systems that attract and retain the best customers and the best employees. Some of our customers utilize one or two of these processes. Many utilize our full 360° analysis. By implementing these processes, you can create a differentiation your competitors cannot imitate. Try us out. For example, to see if we’re right for your organization, answer these few questions, try a sample of our talent assessments or determine how entrepreneurial your employees are.
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