Categories
Customer Experience starts before
customers even know you: your SEO
October 11, 2015
by Jeff Morris in category Marketing
Are you missing something in your SEO? Much of what you’ve heard about SEO has become obsolete. Now, I’m not one of those strategists walking around city streets wearing a sandwich board proclaiming SEO is dead. Ironically, you can do an online search for “Is SEO dead?” and you’ll find dozens of articles about the […]
0 0 Read moreThe Schizophrenia of Financial Services
Customer Experience.
June 28, 2014
by Jeff Morris in category CX, Marketing
Remember the old Oscar Meyer Weinermobile? They’d park this cylindrical spectacle at the local mall and hand out weiner whistles to the kids. It was a novelty and, most likely, holds a place in the marketing Hall of Fame. But it was for hot dogs. Not financial services. Recently, I saw a local bank with […]
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