Customer Experience starts before
customers even know you: your SEO
October 11, 2015
by Jeff Morris in category Marketing
Are you missing something in your SEO? Much of what you’ve heard about SEO has become obsolete. Now, I’m not one of those strategists walking around city streets wearing a sandwich board proclaiming SEO is dead. Ironically, you can do an online search for “Is SEO dead?” and you’ll find dozens of articles about the […]
0 0 Read moreThe Ultimate Cheat Sheet on the 5 Roles of Leadership.
April 3, 2015 by Jeff Morris in category LeadershipThere is a formula for success. I’ve seen it work for small, independently owned companies as well as Fortune 500 companies. Here’s what it looks like: Focus on the Customer It starts with an extreme customer focus. You should have a complete understanding of your customers, why they buy your product, the steps they go […]
0 0 Read moreMastermind Groups and World Domination…Mwhahaha!
October 22, 2014 by Jeff Morris in category Employee Engagement, LeadershipWhen you hear “Mastermind Group” you may immediately imagine monocle-adorned supervillians sitting around a dimly lit conference room table practicing their bored monologues or maniacal laughter while caressing their pet tabby. Well, leave your laser at home. World domination aside, Mastermind Groups are created by a group of ambitious like-minded people who love to learn […]
0 0 Read moreWhy Leaders Must Be Strong AND Gentle
August 21, 2014 by Jeff Morris in category LeadershipBack when I started my career (insert Dark Ages joke here), we were always taught that leaders were “strong,” not just in business but in society overall¬—family, religion, politics. However, as I moved through my career, I was fortunate to work with many of what I would consider great leaders (and just as many awful […]
0 0 Read more5 customer experience mistakes
entrepreneurs can avoid.
August 21, 2014
by Jeff Morris in category CX
Man, I love entrepreneurs. There is no group more fun to hang out with. As a member of Entrepreneur’s Organization, I hang out with entrepreneurs regularly. Every one of them is full of passion, energy and contagious excitement. For most, their drive is the uncompromising belief that the old way of doing things must be […]
0 0 Read moreTime Management: Sample Agendas For Meetings That Don’t Suck.
June 28, 2014 by Admin in category Employee Engagement, Productivity, Time ManagementOur second in a series on time management for meetings. In our last blog, we shared some of the practices our clients often use to create meetings that don’t suck. Today, we’ll share the systemized agendas we’ve developed over time to help organizations maintain productive meetings. Hopefully, you’ll find these useful as a starting point for […]
0 0 Read moreThe Schizophrenia of Financial Services
Customer Experience.
June 28, 2014
by Jeff Morris in category CX, Marketing
Remember the old Oscar Meyer Weinermobile? They’d park this cylindrical spectacle at the local mall and hand out weiner whistles to the kids. It was a novelty and, most likely, holds a place in the marketing Hall of Fame. But it was for hot dogs. Not financial services. Recently, I saw a local bank with […]
0 0 Read moreTime Management: Tips For Meetings That Don’t Suck
June 16, 2014 by Admin in category Employee Engagement, Productivity, Time ManagementLet’s face it. Meetings suck. They can suck time, suck money and they can suck energy. (And no, I didn’t just write that so I could use the word “suck” three times in one sentence.) The Time Management Cost of Meetings Many times, meetings already feel like a waste of time. Have you ever thought […]
0 0 Read moreHere’s why customer experience matters.
June 16, 2014 by Jeff Morris in category CXHere’s an interesting (and robust) list of reasons why companies should be interested in building a customer-focused business. (As compiled by Return on Behavior Magazine) Facts about customer experiences and referrals 96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back – 1st Financial Training services A dissatisfied customer will […]
0 0 Read moreLeadership must be earned. But first, it must be taught.
June 10, 2014 by Jeff Morris in category LeadershipDuring one of our recent webinars, one of our attendees posed this question: “How do you handle those in management positions who push down future leaders because of their own personal agenda to be promoted?” Great question. We’d all love to think this type of manager only exists in Hollywood movies, but sadly it’s probably […]
0 0 Read moreContact Us!
Testimonials
One of the things that has been a resounding AHA! moment is that it’s created this sense of awareness, of self-awareness, for all of us that I know is one of the goals of the entire program.
The ability to pick and choose what’s right for your company was very good because I don’t like canned solutions.
Of course, we had our doubts, but they proved us wrong. 360 delivers every year for the last three years. We have conducted thousands of days of training. They believe in the program, they care about the participants, they go the extra mile. Also the trainings are taught in Spanish.
Many of our retailers have benefitted from the marketing processes they implemented.
A lot of times companies want to take one event, or one series of meetings and boom, it’s going to fix everything but it’s more of a process. You have to make it part of a program. I’m a CFO so I could cut this from our budget but you really have to make it part of a long term program.
Our participants, they love it. They truly enjoy their workshops and feel they’re beneficial to any body.
I was stunned at the quality of the materials. The stuff was leading edge, very well-produced and very high caliber.
They were truly the first people to really “get” what we were talking about. In that very first interview, we were able to start working toward what we actually might do and how it might work.
The assessments have been extremely beneficial to me. Because in order to manage people to the point they can be the most successful, you have to understand that person. It’s not about understanding that person between 8 and 5, it’s about understanding who that person is, what moves them, what motivates them to the greatest level of success.
“Our interview process, we managed to change it based off things they showed us. The improvements have been good. We’re seeing it with the new employees coming in, we’re building a better team, we’re interacting with them more.”
